Please be patient while we are testing your system
Your browser is not supported. Please use Firefox, Internet Explorer or Chrome.
64-bit versions of Internet Explorer are not supported. Please use a 32-bits version.
Java is not installed on your computer. Please install Java from link below: www.java.com
Java is not installed on your computer. Please install Java from link below: www.java.com
OR
your java plugin is not compatible with your browser please upgrade your browser plugin for java
OR
your java is not installed properly, please unistall all previous versions and re-install a fresh Java.
OR Click here to test again without restarting your browser.
OR
Restart your browser and test again if you are sure there is no issue with above points.
Java is not enabled for this browser. Please enable it from your browser's settings.
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Pop-ups blocked. Please enable pop-ups. For more info refer below link:
For Mozilla :
Visit Mozilla Help
For Internet Explorer:
In Internet Explorer you may see the information bar which is a pale yellow bar just above the web page content and below the toolbars. This bar may warn you that a pop-up has been blocked.
Click on this bar and choose Always Allow Pop-ups for this web site to configure IE to allow pop-ups.
For more help please visit
Visit microsoft help.
For Chrome :
Visit Chrome help
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It seems that you didn’t accept the 3DXplorer’s certificate when you were
asked for. Please close your browser, open it again, load this page and accept the certificate.
Your Java version is old and may not work. Please upgrade your Java version.
Below is the link to upgrade: www.java.com
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Unable to check network speed. Refresh this page or restart the browser and check again.
Your network speed is less than the recommended speed of 4 Mpbs. Please try to switch to a faster broadband connection (> 4 Mbps).
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Your network speed is low, you may face slow loading and issue with voice. Please try to switch to a faster broadband connection (> 4 Mbps).
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Cannot connect to the server. Please check your internet connection and your firewall.
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You have an old version of Java. Please upgrade to java 1.6 or above.
Below is the link for upgrade: www.java.com
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Please allow outbound traffic from Java in your firewall/antivirus settings
You may also need to exclude those domains from your firewall protection: www.3dxplorer.com and www.3dx-relay-us1.net.
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Check your firewall configuration and allow inbound and outbound TCP traffic through port 30004.
It is not mandatory but this will significantly improve 3DXplorer’s performance.
Check your firewall configuration and allow inbound and outbound TCP traffic through port 30005.
It is not mandatory but this will significantly improve 3DXplorer’s performance.
Please allow inbound traffic from Java in your firewall/antivirus settings
You may also need to exclude those domains from your firewall protection: www.3dxplorer.com and www.3dx-relay-us1.net.
Correct the problem and reload this page to check again.
Please correct problems above and reload this page.